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Privacy Policy

Unit4 N.V. and its affiliated companies (“Unit4”) is committed to protecting the privacy of individuals who visit Unit4 websites and individuals who use the Unit4’s software and services.

This Privacy Policy describes Unit4's privacy practices in relation to:

  • the Unit4 websites;
  • the software and services offered by Unit4 to its customers.

Unit4 processes your personal data with due care, in accordance with and all applicable laws and regulations in particular the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and to the extent it relates to the processing of personal data any applicable law which amends, supersedes or replaces existing law. Our privacy policy explains what personal data we process, how we do that and how you may object to the processing of your personal data.


This privacy policy applies to all personal data that Unit4 processes during the execution of our services, including the personal data of visitors of the Unit4 websites.


Unit4 N.V., Stationspark 1000, Sliedrecht (contact address: P.O. Box 5005, 3528 BJ Utrecht, the Netherlands), as well as its affiliated companies.


We may collect and process information in several ways:

3.1       In relation to our software and services:

i)          Contact information, such as name, company name, title, email address, mailing address and phone number, financial qualification and billing information, such as billing name and address and the number of users or systems within the organization that will be using our software and services.


In relation to our websites:

ii)          Information we get from your use of our services and your visit of our websites. Contact information such as name, company name, date of birth, home address, e-mail address, IP-address, banking account, and phone number, account user name and password. Information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, internet service provider (ISP), operating system, date/time stamp, and clickstream data and the actions you take on the Unit4's web sites (such as the web pages viewed and the links clicked). And we also process your preferences for certain products and services.

3.2       Cookies

We use various technologies to collect and store information when you visit a Unit4 website, including cookies. Unit4 has several different categories of cookies. With the “Strictly Necessary Cookies” we do not collect any personal data. However, with the rest of the cookies’ categories there is personal data collection and processing which is happening only after we have acquired your explicit, informed and freely given consent. Some of the cookies allow us to calculate the aggregate number of people visiting our websites and monitor the use of the websites. This helps us to improve our websites and better serve our users. We also use cookies that make the use of the website easier for you, for example by remembering usernames, passwords and (language) preferences. We also use tracking and analytics cookies to see how well our services are being received by our users. We have provided for you to manage your cookies’ preference at all times through our designated button on our website. For more information about cookies and how to manage them, please, read our Cookie Policy.

3.3       Your mobile device

We may provide features that rely on the use of additional information on your mobile device or require access to certain services. Granting us access does not mean that we have unlimited access to that information nor access to specific information without your consent. If permission is granted, we will collect the information for the specific purposes explained when requesting the authorization.


  • Pictures and camera: We will not access your pictures nor your camera without first getting your explicit permission and we will never scan or import your photo library or camera roll. If you give explicit permission to access photos or camera, we will only use images that you specifically choose to interact with the provided services.
  • Location: We will not collect or use the location of your mobile device without first getting your explicit permission. Location is only employed to provide the required services.
  • Contacts: We will not scan or import your contacts stored on your phone without first getting your explicit permission. Only if required for the services we will, with your explicit permission, have access to information that’s stored on your mobile device.


Unit4 uses the data we collect for:

4.1       Services

Unit4 processes your personal data in the first place for the execution of an agreement and/or to be able to deliver our services to you. We use the data, for example, to send an invoice or maintain our relationship with you. We also use the data to answer any of your requests for information or to evaluate your application.

Furthermore, for invoicing and payment and use of the system. For the execution of a contract with our customer, to provide customer support and training and to solicit feedback from our customers. Additionally, to provide software and services, preventing or addressing service or technical problems, license enforcement and at a customer's request in connection with other customer support matters, professional services, or as may be required by law.

4.2       Engagement of third parties

Unit4 may engage other parties to perform (part of) our services to you. To the extent that these third parties need access to personal data to perform such services, Unit4 has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this privacy policy and in accordance with all applicable laws and regulations.

4.3       Marketing and sales activities

As a customer of Unit4, we are happy to make you offers for our products and services. We do this by phone, email or mail, unless you object to or unsubscribe for this. Unit4 subscription center is available to update your preference or unsubscribe.

4.4       Processing of your data on Unit4 websites

We collect and use your personal data on our websites in the first place to deliver our (web) services and communicate with you. To send you materials you request and to send you other marketing materials by email, postal mail or telephone, for instance about our software and services. We might use the information to send details of events, and marketing materials. We also use your contact data to measure our own marketing efforts and performance, analyzing all marketing contact with you, its timing and the extent of its success. We use this information for what is usually called "analytics" essentially to understand how visitors move around our websites, what content is popular and what is not – and (either alone or with information about the company you work for) to provide more personalized information about us. We hold this information against a visitor’s IP address, unless a visitor submits contact information to us, in which case we hold this information against the submitted contact information.

Your personal data are also used for research and analysis to improve our services and our websites and we also use your personal data (IP address) to analyze how often our website is visited. We may also use your personal data entered on our websites in certain cases to send information by email about other services of Unit4 to you, if you have given us consent for that unless you object to or unsubscribe for this Please, find the procedure below (point 11).

5.         SHARING

If you are visiting our website Unit4 will share this information with:

5.1       our customer relationship management software providers (Salesforce), marketing automation platform providers (Marketo), email platforms (such as Marketo), Website hosting providers.

5.2       Unit4 will not simply pass your personal data to individuals or other organizations. Unit4 will only do so if this is compatible with the purpose for which the data was collected. Unit4 will also only do this if one of the following grounds applies:

  • With your explicit consent;
  • Performing an agreement;
  • For legal reasons/obligations:

We may share your personal data with third parties outside Unit4 if we have a good-faith belief that access to and use of the personal data is reasonably necessary to:

i)          meet any applicable law, regulation, and/or court order;

ii)          detect, prevent, or otherwise address fraud, security or technical issues; and/or

iii)         protect the interests, properties or safety of Unit4, our users or the public as far as in accordance with the law.

  • Vital interest of the person concerned or other natural persons as per article 6 of the GDPR;
  • Performing a task carried out in the public interest or in the exercise of official authority vested in Unit4;
  • Legitimate interest of Unit4;

5.3       We may share aggregated, non-personally identifiable data with our partners, like advertisers, or the public. For example, we may share information publicly to show trends about the widespread use of our services. However, such data would be anonymized beforehand and would no longer comprise personal data.

5.4       If Unit4 is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of all personal data. We will give notice to all customers concerned before the personal data are transferred or become subject to a different privacy policy.


Unit4 does not store your personal data longer than is legally permitted and necessary for the purposes for which the data were collected. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary per use. However, it will be automatically deleted if we do not have a legal ground to process it for a longer period.


Data Subject: the person(s) to whom specific personal data relates.

These rights are inter alia:

7.1.      The right to request from Unit4 access to your personal data

Unit4 offers you, if you are the Data Subject, access to the personal data we process. This means you can contact us asking us to inform you about your personal data that we have collected and processed and the purposes such data are used for. Please find below the procedure and contact data (point 11).

7.2       The right to request from Unit4 rectification and/or erasure of your personal data

If you believe we are holding inaccurate personal data, please contact us so we can correct the data. Please find below the procedure and contact data.

You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to retain the data. Please find below the procedure and contact data (point 11).

7.3       The right to object

You may object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of our services or for compliance with a legal obligation. You may also object to any further processing of your personal data after prior given consent. Please, find below the procedure and contact data (point 11).

If you object to the further processing of your personal data, this may lead to fewer possibilities to use our websites and other services.

7.4       The right to data portability

A Data Subject has the right to receive (as per article 20 of the GDPR) his / her personal data that he / she has provided to a data controller or to take it to another data controller. Unit4 will provide these data on a common format.

7.5       The right to request from Unit4 the restriction of the processing concerning you;

7.6       The right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;

7.7       The right to lodge a complaint with the supervisory authority.

The above rights do not apply if there is a compelling, justified reason to process the personal data.


8.1       We take all reasonable, appropriate security measures to protect Unit4 and our customers from unauthorized access to or unauthorized alteration, disclosure or destruction of personal data we hold. Contact your account manager for details about the security measures relevant to the services you receive. Generic information can be found in our Data protection Policy.

8.2       Should, despite of the security measures, a security breach occur that is likely to have negative effects to your privacy, we will inform you about the breach as soon as reasonably possible. Unit4 maintains a Data Breach protocol for this purpose. An overview of this protocol is embedded in the whitepaper “Unit4 and the EU General Data Protection Regulation (GDPR)”


Unit4 will only pass on Personal Data from the European Economic Area (EEA) to a country outside the EEA if there is an adequate level of data protection. This will be comparable with the level of data protection applicable for European Union (EU) when it comes to the protection of fundamental rights of individuals.


10.1     Our privacy policy applies worldwide, to all of the services offered by Unit4. This privacy policy is published in Dutch as well as in English. In the event of any differences of interpretation between these versions, the English version is always decisive and binding.

10.2     Our privacy policy may change from time to time. You can find the latest version on our website We will not reduce your rights under this privacy policy without your explicit consent. If the changes are significant, we will provide a more personal notice.


11.1     You may request questions concerning the processing of your personal data, as mentioned under 7, by sending a letter or e-mail, including your name, address, phone number and a copy of a valid ID to Unit4 N.V., Corporate Legal Department, P.O. Box 5005, 3528 BJ Utrecht, the Netherlands or

You will receive a response in writing within 4 weeks of the date on which we receive your request.

Contact data of the Global Data Protection Officer Unit4:

Name: René Bentvelzen

Telephone number: +31882471777

email address:

11.2     When you visit our website, you may unsubscribe of ongoing marketing communications by unsubscribing for this. Unit4 subscription center is available to update your preference or unsubscribe.

12.       COMPLAINTS

If you have a complaint about the processing of your personal data by Unit4, please contact our Data Protection Officer using the contact details above to submit your complaint. As a data subject you also have the right to file a complaint with the supervisory authority.


Other policies of Unit4 can be found on the website of Unit4.